Refund policy

Return and Refund Policy

At CanAdvent, we want you to love your advent calendar. If something isn't right, we've got you covered.

Returns
You may request a return within 30 days of delivery. To be eligible, the calendar must be unopened or in the same condition you received it, in its original packaging.

Damaged or Missing Items
If your calendar arrives damaged, or a keychain is missing or defective, email us a photo within 30 days of delivery and we'll send a free replacement or issue a refund — no return shipping required.

Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.

How to Start a Return
Contact us at [shop email] with your order number and reason for return, and we'll walk you through the next steps.

Non-Returnable Items
Gift cards and final sale items (if any are marked as such) are not eligible for return.